IT
information support & services

PATHWAY

Information support

The Information Support and Services pathway focuses on the design of computing systems as well as support of computer networks. The courses include instruction in the principles of computer hardware and software components, algorithms, databases, and telecommunications.

Complete (3) three credits:

060112 Digital Literacy

110101 Computer Hardware and Software Maintenances

110102 Help Desk Operations

 

Choose (1) one credit from the following:

110302 Management of Support Services

110919 Computer Science Internship

course descriptions

Computer Hardware and Software Maintenance 110101

This course presents a practical view of computer hardware and client operating systems. It also covers computer hardware components; troubleshooting, repair, and maintenance; operating system interfaces and management tools; networking components; computer security; and operating procedures. Students spend at least 20 hours of programming and applying learned concepts through programming. (Programming is defined, by the K-12 CS Framework, as the craft of analyzing problems and designing, writing, testing, and maintaining programs to solve them.)

 

 

Help Desk Operations 110102

Help Desk Operations introduces a variety of tools and techniques to provide user support in help desk operations. The course explores help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations and software, needs analysis, facilities management, and other topics related to end user support. Students spend at least 20 hours of programming and applying learned concepts through programming. (Programming is defined, by the K-12 CS Framework, as the craft of analyzing problems and designing, writing, testing, and maintaining programs to solve them.)

 

 

Management of Support Services 110302

Digitally organizing the information technology and information and support services milestones achieved by the student that is reflective of their industry certification readiness, understanding the cost of doing business and preparation of technical and behavioral job performances such as interviews. The course also focuses on employability skills to include: a professional digital portfolio that emphasizes critical milestones focusing on entry level information technology technical and employability skills. This course could be taken with the help desk course enhancing skills in both courses. Students spend at least 20 hours of programming and applying learned concepts through programming. (Programming is defined, by the K-12 CS Framework, as the craft of analyzing problems and designing, writing, testing, and maintaining programs to solve them.)

 

 

Computer Science Internship 110919

Internship for CTE courses provide supervised work-site experience for high school students who are enrolled in a course associated with their identified career pathway. Internship experiences consist of a combination of classroom instruction and field experiences. A student receiving pay for an intern experience is one who is participating in an experience that lasts a semester of longer and has an established employee-employer relationship. A non-paid internship affects those students who participate on a short-term basis (semester or less). All information references to the Work Based Learning Manual. Students spend at least 20 hours of programming and applying learned concepts through programming. (Programming is defined, by the K-12 CS Framework, as the craft of analyzing problems and designing, writing, testing, and maintaining programs to solve them.)